Monthly Archives: February 2018

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Chambermaid to Reservations Manager

Claudia Adams never thought that she would be in a position where she is today. She is now a reservations manager at one of the prestigious hotels in South Africa. Started as an ordinary chambermaid, her story is no doubt inspiring.

According to IOL, Adams said each step of her journey provided her with insights, insights that she would not have learned if she did not start from the bottom and consistently worked her way to the top.

“You cannot put a price on the great learning and experience to be gained from working your way through different departments. I have been exposed to diverse aspects of the hotel and enjoyed the privilege of mentorship at every level. This has helped me grow and develop to where I am today. I was lucky enough to earn the attention of Janet Samuel who was once the front office manager at The Table Bay. She saw the potential in me and invested her time to groom me for a position in reservations. Through Sun International, I was able to complete various training programmes including completing my Level 3 and Level 4 in Generic Management. This gave me a great foundation for development as a manager,” says Adams.

Ever since Adams has dreams of being a hotel manager one day. She never thought that she would move into her first role in the reservations. Therefore, she advised young ones of this generation to not give up their dreams: to be employed and advance in their career. “Make sure that you complete your schooling. A metric certificate is the first key to unlocking the door of opportunity.”

Furthermore, Claudia Adams is married to the person whom she describes as a man of her dreams. The couple has been blessed with one son and through him is one lovely granddaughter. Is this article helpful? Check out our survey guide for the most promising results.

Chambermaids Revolt

“We do not ever stop working, not to eat or even to go to the toilet. We are invisible of the hotel, the last in line and the worst paid,” shared by a hotel chambermaid in Seville in southern Spain named Carolina Martín.

The trade unions have described this situation as semi-slavery, believing this it was mainly due to outsourcing. But Spain’s estimated 100,000 chambermaids are fighting back and have used social media to organize themselves as Las Kellys. Their slogan is, “get organized if you do not want them to organize you.”

“Before the law was changed, for any outsourcing to be legal the companies had to offer better conditions than those laid out in the convenios (the regional sector agreement),” says Isabel Cruz of Las Kellys in Barcelona.

The group wanted to raise public awareness, end the outsourcing and that all hotels must adhere to the convenios. They complain that they receive little support from trade unions.

These women complain health problems, such as back pain and arthritis. Aside from these, many say they only get through the shift on a diet of painkillers. However, the hoteliers refuse to see these situations as work-related. NH Hotels chain, for example, manages 131 hotels in Spain. According to The Guardian, its annual report from 2014 to 2016 shows profits in Spain increased by €76m. The average daily room rate, on the other hand, rose by 9.2 percent.

NH Hotels said in a statement that outsourcing was necessary to cope with fluctuating demand. The establishment added that they take all necessary means to assure the rights of outsourced workers. They made sure that companies failing to comply would lose their contracts.

“Chambermaids are a key part of the core business. Outsourcing has destroyed working conditions,” Anna Castán, manager of the four-star Hotel Barcelona Catedral, told a meeting of Las Kellys. Therefore, they have every right to earn enough in order to save money in the bank.