Tag Archives: Chambermaid

Chambermaid to Reservations Manager

Claudia Adams never thought that she would be in a position where she is today. She is now a reservations manager at one of the prestigious hotels in South Africa. Started as an ordinary chambermaid, her story is no doubt inspiring.

According to IOL, Adams said each step of her journey provided her with insights, insights that she would not have learned if she did not start from the bottom and consistently worked her way to the top.

“You cannot put a price on the great learning and experience to be gained from working your way through different departments. I have been exposed to diverse aspects of the hotel and enjoyed the privilege of mentorship at every level. This has helped me grow and develop to where I am today. I was lucky enough to earn the attention of Janet Samuel who was once the front office manager at The Table Bay. She saw the potential in me and invested her time to groom me for a position in reservations. Through Sun International, I was able to complete various training programmes including completing my Level 3 and Level 4 in Generic Management. This gave me a great foundation for development as a manager,” says Adams.

Ever since Adams has dreams of being a hotel manager one day. She never thought that she would move into her first role in the reservations. Therefore, she advised young ones of this generation to not give up their dreams: to be employed and advance in their career. “Make sure that you complete your schooling. A metric certificate is the first key to unlocking the door of opportunity.”

Furthermore, Claudia Adams is married to the person whom she describes as a man of her dreams. The couple has been blessed with one son and through him is one lovely granddaughter. Is this article helpful? Check out our survey guide for the most promising results.

Chambermaids Revolt

“We do not ever stop working, not to eat or even to go to the toilet. We are invisible of the hotel, the last in line and the worst paid,” shared by a hotel chambermaid in Seville in southern Spain named Carolina Martín.

The trade unions have described this situation as semi-slavery, believing this it was mainly due to outsourcing. But Spain’s estimated 100,000 chambermaids are fighting back and have used social media to organize themselves as Las Kellys. Their slogan is, “get organized if you do not want them to organize you.”

“Before the law was changed, for any outsourcing to be legal the companies had to offer better conditions than those laid out in the convenios (the regional sector agreement),” says Isabel Cruz of Las Kellys in Barcelona.

The group wanted to raise public awareness, end the outsourcing and that all hotels must adhere to the convenios. They complain that they receive little support from trade unions.

These women complain health problems, such as back pain and arthritis. Aside from these, many say they only get through the shift on a diet of painkillers. However, the hoteliers refuse to see these situations as work-related. NH Hotels chain, for example, manages 131 hotels in Spain. According to The Guardian, its annual report from 2014 to 2016 shows profits in Spain increased by €76m. The average daily room rate, on the other hand, rose by 9.2 percent.

NH Hotels said in a statement that outsourcing was necessary to cope with fluctuating demand. The establishment added that they take all necessary means to assure the rights of outsourced workers. They made sure that companies failing to comply would lose their contracts.

“Chambermaids are a key part of the core business. Outsourcing has destroyed working conditions,” Anna Castán, manager of the four-star Hotel Barcelona Catedral, told a meeting of Las Kellys. Therefore, they have every right to earn enough in order to save money in the bank.

Chambermaid’s Knowledge and Work Styles

Some people may degrade the job of housekeeping cleaner or a maid, but they have several skills that not many people can do. First, they have the knowledge for Public Safety and Security. This is very specific, even if most of them are female, they have respective knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations. Therefore, they can help protect people, data, property, and institutions.

Moreover, Administration and Management is also their forte. These principles involve strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and people’s coordination and resources. Of course, one can’t leave Education and Training knowledge behind. This principles and methods include the curriculum and training design, teaching and instruction for people and the evaluation of the training’s result. Last but not the least is the knowledge of Transportation. This includes the principles and methods for moving people or goods by air, rail, sea, or road. This also involves the relative costs and benefits.

Chambermaid Work Styles

First is Dependability and Stress Tolerance. These require being reliable, responsible, and dependable in fulfilling obligations. Accepting criticism and dealing with high-stress situations, calmly and effective is a must.

Second is Self Control and Integrity. These require maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. As for the latter, being honest and ethical is a must especially when it comes to money.

Third, is Attention to Detail and Concern for others. – These require being careful about detail and thorough in completing work tasks. In line with this, being sensitive and understanding to others’ needs and feelings are also helpful on the job.

Fourth is Cooperation and Adaptability. These require being pleasant with others on the job and displaying a good-natured, cooperative attitude. Also, being open to change, whether it’s positive or negative is a considerable move in the workplace.

Fifth and last is Leadership, which requires a willingness to lead, take charge, and offer opinions and direction. Furthermore, this answers the question that being a Chambermaid is not an easy task to do.

How to be an Effective Chambermaid

A Chambermaid career falls under a broader category of Housekeeping Cleaners and Maids. The details that we are about to impart will apply to the said category but does not specifically apply to this job title.

The Job description for Maids and Housekeeping cleaners are as follows: A maid or a housekeeping cleaner regularly performs light cleaning duties to maintain order in commercial establishments such as hospitals, hotels, or private households.

On the other hand, several skills are required to pursue this type of career.  See the list below:

First, one must be Service Oriented. He or she must look for ways to constantly help people. An initiative is important to immediately respond to whatever is the customer’s need. Second is being Well-coordinated. A chambermaid must have the ability to adjust to one’s action.

Third, is being an Active Listener. To give a full attention to one’s suggestions or advice is a rare ability. One must take time to understand the main points, especially the questions being asked without any interruptions.  This skill should be partnered with the ability to “Speak.” Therefore, a person can effectively share information and details as to what is needed.  With that said it essential to be an effective speaker and listener.

Fourth is the ability to evaluate. One must know how to assess their self and strive to be better. Moreover, aside from the self is the other aspects where they can immediately take the corrective action.

Fifth is the Social Perceptiveness where one should be aware of others’ reactions and understanding, why they react as they do. Sixth, the most important one is Time Management. This is a skill to manage an individual’s personal time and others.

Lasts but not least are Critical Thinking and Reading Comprehension. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Understanding written sentences and paragraphs in work related documents are, of course, a must.